FAQ
vk98 FAQ — Your Questions, Our Answers
Here you will find clear answers to the most frequently asked questions about accounts, deposits and withdrawals, bonuses, live games, and verification.
After joining vk98, many players have various questions — how to log in, when they can withdraw money, what documents to provide, or how to place bets at a live dealer table. On this page we have organized all those questions into five categories and tried to answer each one in plain language. If you cannot find the answer to your question, contact our 24/7 live chat or email.
All FAQs
Account & Login
Go to the login page and click the "Forgot your password?" option. Enter your registered email or phone number and a verification code will be sent to you. Enter the code correctly and set a new password. If you still cannot get access, contact our live chat — support is available 24/7.
Go to Account Settings to update your personal information. Some details (such as your legal name) may not be directly editable for security reasons — in that case, contact the support team and provide the necessary documents. Keeping your information accurate is important for your own benefit, especially at the time of withdrawal.
Yes, you can log in to the vk98 website from any device using your registered username and password. If a new device is detected, a verification step may appear — this is a normal process to protect your account.
No, only one account per player is allowed. If multiple accounts are found, both may be suspended and any earned bonuses may be cancelled. If you have a problem with your account, contact the support team directly instead of opening a new account.
The registration process on vk98 is quick and easy. Go to the site and enter your name, phone number, and password in the registration form. Your account is usually activated within a few minutes and you become eligible for the welcome bonus with your first deposit.
Limits & Controls
vk98 is for individuals aged 21 and above only. You will need to confirm your age during registration and proof of age may be requested during the verification process. Accounts belonging to minors are closed immediately.
vk98's responsible gambling page offers self-exclusion and cooling-off options. In addition, informing a family member or someone you trust in Bangladesh can be helpful. If you feel you are losing control over your gambling, our support team can help you set limits.
Some common warning signs are — repeatedly placing bets to recover lost money, gambling without telling your family, borrowing money to gamble, or being unable to stop gambling. If any of these appear, use our responsible gambling tools right away or contact support.
Cooling-off temporarily closes your account for a set period, during which you cannot play. Self-exclusion gives you the option of a longer break. To apply for either, contact support chat — we are with you 24/7.
Live Dealer Games
In baccarat there are two sides — Player and Banker. You simply need to bet on which side's hand value will be closest to 9. The card-dealing rules are automatic. Providers including Evolution Gaming and Ezugi offer live baccarat with a Bengali-language interface.
Yes, Teen Patti and Andar Bahar are available on vk98. Teen Patti is a three-card game where the highest-value hand wins. In Andar Bahar, a joker card is drawn and you bet on whether the next matching card will appear on the Andar (left) or Bahar (right) side. Ezugi offers these games live with a dealer.
Live roulette is available in the vk98 casino section. A spinning wheel has numbers from 1 to 36 (and zero). The number where the ball stops is the result. You can bet on a specific number, a color (red/black), or odd/even. Evolution Gaming's European Roulette is suitable for newcomers.
Each live table has its own limits, which are visible before entering the game lobby. Lower-limit tables are designed for new players and higher-limit tables are for experienced players. To find the limits of a specific table, look at the lobby card before opening the game.
Since there is a live video stream, a reasonably good connection makes the experience smoother. However, vk98 automatically adjusts stream quality for lower bandwidth as well. You can play on mobile data too, but Wi-Fi is better.
How to Withdraw
Typically, after the request is approved, the money reaches your bKash, Nagad, or Rocket wallet within 15 minutes to 2 hours. Processing is faster for verified accounts. If there is a delay beyond the expected time, notify live chat immediately.
No, withdrawals can only be made to a bKash, Nagad, or Rocket number registered in your own name. Withdrawals to third-party wallets are not permitted. This is a necessary policy for anti-money laundering and the security of your account.
For the welcome bonus, the wagering requirement must be met. After wagering the bonus amount 15 times, the winnings from the bonus can be withdrawn. For example, if you receive a ৳1,500 bonus, a total of ৳22,500 in bets must be placed. Wagering is calculated only on the bonus amount, not on the deposit.
The minimum withdrawal amount on vk98 is ৳1,000. Withdrawal methods are bKash, Nagad, and Rocket. For detailed information on specific withdrawal charges, check the terms and conditions page or ask support directly.
The option to cancel a pending request is limited. If you notify the support team via chat before it is approved, they may be able to take possible action. However, once it is approved and sent to the payment gateway, cancellation may not be possible, so make sure before submitting a request.
Verification & Documents
Verification is primarily for financial security and fraud prevention. It is generally not required during play, but documents may be requested when making a withdrawal or if any unusual activity is detected on the account. This is part of protecting your own funds.
Documents may typically be requested before a first large withdrawal, when account information is being changed, or as part of a security review. In some cases, verification may also be done before claiming a promotion or a high-value prize.
Yes, this is very important. The name registered on your vk98 account and the name registered on your bKash, Nagad, or Rocket number must be exactly the same. If there is a discrepancy in the name, the withdrawal request may be held up.
Generally, a National Identity Card (NID), passport, or driving license is accepted. Any government-issued photo ID that clearly shows your name and date of birth is sufficient. In some cases, proof of address may also be requested.
vk98 uses SSL encryption to keep all data secure. Your personal documents are stored in accordance with a strict privacy policy and are used only for verification purposes. To learn more, see our privacy policy page.
Still have questions? We are ready to help
The vk98 support team is with you in Bengali and English, 7 days a week, 24 hours a day.
24/7 Live Chat — directly on the site