vk98's Privacy Policy — Your information is safe with us

1Introduction & Scope

vk98 is an online betting and casino platform in Bangladesh that places the highest importance on user privacy. This privacy policy ("Policy") describes how vk98 collects, processes, stores, and protects your personal information.

This Policy applies to the vk98.bar website and all its associated services. By using our platform, you are considered to have agreed to the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our services.

2Types of Information Collected

vk98 collects various types of information for the purpose of providing its services. This information falls into two categories — what you provide directly and what is collected automatically.

2.1 Information You Provide

The following information may be collected during account registration and use of our services:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored information is always encrypted)
• Documents required for identity verification (national ID, passport, etc.)
• Financial transaction details — bKash, Nagad, or Rocket account information
• Support contact history

2.2 Automatically Collected Information

When you use the vk98 platform, the following information may be collected automatically:

• IP address and device identification details
• Browser type, version, and operating system
• Log data related to site access and usage duration
• Preferred games, betting history, and transaction records
• Information collected through cookies and similar tracking technologies
• Referral source information (how you arrived at our site)

2.3 Identity Verification (KYC)

To ensure secure services and prevent fraud, vk98 conducts an identity verification process ("Know Your Customer" or KYC) for transactions above a certain amount. This process may require submission of government-issued identification and proof of address.

3Purpose of Data Collection

vk98 uses your personal information only for the following legitimate purposes:

• Account Management: Creating, managing, and securing your account.
• Service Delivery: Managing gaming, betting, and financial transactions.
• Identity Verification: Confirming account ownership and preventing unauthorized access.
• Fraud Prevention: Detecting suspicious activity to protect the security of the platform.
• Customer Support: Providing prompt and effective resolution of your questions and complaints.
• Personalized Experience: Improving services based on your preferences and usage patterns.
• Responsible Gaming: Identifying excessive gaming tendencies and providing necessary support.
• Technology Improvement: Analyzing data to improve service quality and develop new features.
• Legal Compliance: Following applicable laws and regulations.

Without your explicit consent, vk98 never sells your information to third parties or uses it beyond the purposes stated above.

4Sharing Information with Third Parties

vk98 may share information in limited circumstances and only with the following categories of third parties:

4.1 Service Provider Partners

Companies that provide technical services (such as server hosting, data analytics, and game software supply) may have access to limited information for specific purposes. These partners are required to follow vk98's guidelines and privacy standards.

4.2 Payment Processing

Necessary transaction information is shared with bKash, Nagad, and Rocket to process financial transactions. This information sharing is also governed by the respective payment service provider's own privacy policy.

4.3 Legal Requirements

vk98 may be required to disclose information under court orders, lawful government requests, or applicable law. In such cases, vk98 will attempt to notify you where legally permitted.

4.4 Prohibited Sharing

vk98 never shares your information for the following reasons:

• Selling information to third parties for advertising purposes
• Providing information to marketing partners without your consent
• Transferring information to unrelated third parties

5Cookies & Tracking Technologies

vk98 uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the site — maintaining login sessions, security verification, and storing necessary preferences. Without them, the platform will not function properly.

5.2 Functional Cookies

These cookies are used to remember your preferred language, betting history, and other personalized settings.

5.3 Analytics Cookies

These cookies collect information to understand platform usage patterns and improve services. This information is generally used in aggregated form and does not personally identify you.

6Data Security Measures

vk98 has implemented industry-standard technical and organizational measures to keep your personal information secure:

6.1 Technical Security

• SSL/TLS Encryption: 256-bit SSL encryption is active across all pages of the site, keeping your data transfers secure.
• Password Hashing: Your password is never stored directly — it is hashed using strong cryptographic algorithms.
• Firewall & Intrusion Detection: Servers are under continuous monitoring.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Regular Security Audits: Security assessments are conducted regularly by third parties.

6.2 Organizational Security

• Only authorized personnel have access to the information they need.
• All staff are bound by strict confidentiality agreements.
• Employees receive regular training on data protection.
• A rapid response procedure is in place for data breach incidents.

However, no method of transmitting information over the internet is 100% secure. While vk98 strives to ensure the highest level of protection, complete security cannot be guaranteed.

7Data Retention Period

vk98 retains your personal information only for as long as necessary:

• Active Account Data: Retained for as long as the account remains active.
• Financial Transaction Records: Retained for the period required by legal obligations.
• Data After Account Closure: Certain information may be retained for a limited period after account closure for legal, regulatory, or fraud prevention purposes.
• Marketing Preferences: Updated immediately after you opt out of marketing communications.

Once the designated retention period expires, information is securely deleted or anonymized in a way that it can no longer identify any individual.

8User Rights

As a user of vk98's platform, you have the following rights regarding your personal information:

8.1 Right of Access

You may request a copy of the information vk98 holds about you at any time.

8.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete information stored in your account.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, certain information may be required to be retained due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you may request that processing of your information be restricted, such as while a dispute about the accuracy of the information is ongoing.

8.5 Withdrawal from Marketing Communications

You may choose to opt out of promotional messages and communications at any time. This can be done from your account settings or by contacting the support team directly.

9Protection of Minors' Data

vk98 strictly prohibits participation by anyone under the age of 21 ("minors"). Our platform is for users aged 21 and above only.

We do not knowingly collect any personal information from minors. If we become aware that a minor's information has been collected, we will immediately close that account and delete the associated information.

If you suspect that a minor is using our platform, please contact us immediately.

10Policy Changes

vk98 may update this privacy policy from time to time. Changes may be made in light of service improvements, new technologies, or changing legal requirements.

For significant changes, we will notify you in the following ways:

• A special notice will be displayed on the site.
• A summary of changes may be sent to your registered email.
• The "Last Updated" date at the top of this page will change.

If you continue using the platform after changes are made, you will be considered to have agreed to the updated policy. We recommend reviewing this page regularly.

11Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team:

• Email: [email protected]
• Live Chat: Live chat on the site (available 24/7)
• Language: Support is available in both Bengali and English

Our support team is available around the clock — 24 hours a day, 7 days a week — ready to help you.